Returns & Refunds
We are a real genuine company with real customer service!
We want you and your child to be delighted, so we go that extra mile and give you a full 90 days to change your mind.
All we ask is that you return your goods in the original packaging in resalable condition for an exchange or full refund.
Returning Unwanted Goods
If your products are no longer wanted for any reason, you have 90 days to return them to:
You are responsible for paying the return postage, and we recommend you use recorded delivery with insurance rather than ‘proof of posting’ which is not a proof of receipt. Refunds are normally processed within 10 days of receipt, please allow longer over the busy Christmas period.
Returning Personalised Goods
Really sorry but personalised goods cannot be returned or exchanged unless they are faulty.
Returning Faulty Goods
Very occasionally goods get damaged in transit or are faulty. If this happens, we will, of course, refund or exchange at no cost to you. Just call us on 0344 8910236 or email firstname.lastname@example.org
If your goods don't live up to your expectation PLEASE let us know and give us the opportunity to put things right. If pieces are missing or not working we can usually sort it out quickly. We'd much rather keep you as a happy customer than read reviews later about a poor experience.
Your Statutory Rights
We offer our generous 90-day guarantee in addition to your statutory rights as a consumer.
Cancelling an Order
If you wish to cancel your order, please ring 0344 8910236 or email us on email@example.com.
If we have not despatched your goods we’ll happily cancel the order.
If goods are already on their way we ask you to refuse delivery if you are able to, or return them to us at your cost to:
Please be aware that proof of posting is NOT proof of receipt and for this reason we recommend you use a signed-for insured service.