Close Menu
KIDS GIFTS by AGE
Best Sellers
NEW
Science & Tech
Art & Craft
World about Us
English & Maths
Games & Puzzles
Play & Learn
Next Day & Globalor Standard Delivery 90 Day GuaranteeNo Quibble Returns School Accounts30 Days Credit Our NewsletterSign up for Offers
Viewing:
Homepage
FAQs

FAQs

  • Why should I buy from you?

You won’t find a better selection or better customer service anywhere else on the web. Here’s why:

  1. GUARANTEED QUALITY:  Every product is evaluated by our team of former teachers for its educational value, quality and fun factor. You can be sure your child will really love anything you buy from our site.
  2. 90 DAY GUARANTEE:  We’re so confident of our products that we offer a 90 day No Quibble Guarantee one of the longest on the web - so you have nearly 3 months to return items for a full refund or exchange.
  3. 300,000 HAPPY CUSTOMERS:  Since we started in 1999 we’ve served over 300,000 customers, many of whom keep coming back time and again, and recommend us to their friends.
  4. FRIENDLY CUSTOMER SERVICE:  We are a family-owned company, with genuine customer service. We know the products inside out, so if you have any questions, we’re happy to answer them. Just email info@brightminds.co.uk or phone us on 01904 202240
  5. FAST, RELIABLE DELIVERY:  We deliver your products fast – next day if you need it in a hurry – and we go the extra mile to make sure you’re happy.

  • I’m giving as a gift. What if they don’t like it?

Don’t worry – we’ll exchange it for something they do like, and they have 90 days to change their mind. See our Returns Information

  • What does Pre-Order mean?

    Pre-Order means we have stock allocated to orders we have already and more on the way to us which will be with us before Christmas. Items which are now sold out and no longer available for Christmas delivery can be seen here and are shown as Out of Stock.

    How long will my order take to be delivered?

Usually 3 to 5 days. See delivery info for more details

If any items within your order are out of stock at the time of ordering, we will hold your order for up to 5 working days so that you receive your complete order in one shipment. If an item is out of stock longer, we will part ship your order. Items which are out of stock will be sent at no extra charge to you after your first delivery.

  • We are a school/playgroup/nursery. Do you do special rates?

Yes, we welcome school orders and offer 30 day credit accounts if you are LEA funded. For more information call us on 01904 202240 or see our School Accounts page.

 

  • How do I return an item?

It’s easy. Simply package up your goods in the original packaging in pristine condition, and return it to:

BrightMinds
Mosaic Warehouse
York House
Wetherby Road
Long Marston
York
YO26 7NH

Please include the returns form on the back of your delivery note.

 

  • What if my order hasn’t arrived?

We are experiencing a wonderful response to our new catalogue and are working really hard to make sure our service levels remain high.

Provided your goods are in stock (which we’ll tell you at the time you order) they should be with you within 5 to 7 working days. You can track your order using the My Account link.

If your goods are showing as having been delivered, or if you haven’t received them after 7 working days, do please get in touch on 01904 202240 or email info@brightminds.co.uk. Most of our parcels are tracked so we can find out what’s happened and make sure you get your goods.

  • Do you do Gift Vouchers?

If you simply can't decide from our fabulous products why not give a gift voucher and let your recipient choose for themselves. We do a variety of gift voucher values.

  • Can you deliver tomorrow?

Yes! If you order before 12 mid-day we can deliver the next working day (UK Mainland only) for a small additional charge. For more information, see our Delivery Information.

  • What are your delivery charges?

Standard delivery (3-5 days) costs between £2.95 - £4.95, depending on weight  to any UK mainland address.

Next Day and 48 Hour Delivery are also available for a small extra charge.

Overseas and UK Islands delivery is charged by weight and calculated at the checkout.

For more information see our Delivery Information.

  • What if I’m not in to sign for my order?

Some of our orders need a signature, so it may be best to have it delivered to your workplace or a neighbour. If you are out, the courier company will leave a card letting you know how to arrange a re-delivery.

  • What is the promotional code mentioned on the checkout?

Sometimes we run special promotions, for example, if you sign up for our newsletter  or on our catalogue. Take advantage of our offers by typing your code into this box.

  • How do I know if I’ve successfully placed an order?

Our checkout is really simple, and there are three ways you can be sure your order has gone through.

  1. We tell you at the end of the checkout
  2. We send you an email to let you know
  3. You can check the status of your order using the My Account link.